In Business
Excelling in Customer Service All The WayMarch 1, 2016
The recently launched Customer Feedback Campaign at Sol and Esso Service Stations across the island is off to a fine start. The programme is designed to capture customer feedback and to ensure that an exceptional customer service culture is maintained. As part of the programme, monthly incentives are being offered to both customers and service station attendants and this month we celebrate our first winners! Esso Tweedside and Sol Bank Hall came out on top and are the first to claim victory after the launch of the Customer Feedback Campaign.
Esso Service Champion
Congratulations are in order for Marlene Holder of Esso Tweedside Service Station, one of our two outstanding service attendants!
Esso Tweedside is proud to have Marlene as a member of the team. She is a shining example of excellent customer service and is known for
her enthusiasm and pleasant attitude. The staff also consider her to be a great team player.
Sol Service Champion
Kemar, one of the newest Sol employees, has been with the Sol Bank Hall team for only one month! He is a fast learner and makes a great
effort to ensure that the job "gets done". His customers mentioned his friendly attitude and willingness to go the extra mile.
Both of these Customer Service Representatives are very deserving of this month’s Customer Feedback Campaign prize.
We also want to congratulate the entire team for their hard work and dedication to the new programme and the continuous improvement
of our customer service.
Winner’s Row!
Kimberley Boyce is the first customer to win $250 in free fuel. The Customer Feedback Campaign encourages persons to offer honest
feedback on their service at any Sol or Esso service station for a chance to win $250 in free fuel.
Kimberley was excited when she received the call that she had won. She explained, “ I was so shocked! I didn’t expect to win, far less to
be the fi rst person but I am very grateful.” She also noted that the free fuel would go a long way and added that it was a pleasure to be
rewarded for providing feedback. “It is an excellent idea”, she said and everybody benefi ts!