In Business

Sol Excellence is an ongoing initiative for Sol brand dealers and their staff on the Sol retail forecourts. The programme includes training sessions on product and service station knowledge as well as on customer service. The premise of Sol Excellence is to inspire, motivate and empower retailers, their site staff and Sol sales force consistently to deliver a high standard of service and customer satisfaction.

“I was really pleased when I heard that Botanic Station received the Sol Excellence award,” said Mr Kettle. “This is the second time that we have been recognized for meeting the standards set by Sol but I always encourage my team to take the initiative and exceed the expectations of our customers. What keeps me going is seeing new repeat customers who return not just for the quality of fuel but also for the staff going that extra mile and delivering service with a smile.”

“I’m proud of the consistent performance of my staff at Stevens’ Station here in Virgin Gorda,” said Mr Stevens. “We live in a small community where we treat everyone with courtesy and where each of us carries out our tasks with pride and pleasure. Together we have achieved Sol Excellence.”

Sol is the largest petroleum company in the BVI with service stations in Tortola and Virgin Gorda. Sol provides the territory’s aviation fuel and also supplies fuel to the marinas at Hodges Creek, Nanny Cay Marina, the Moorings, Village Cay, Bitter End, Biras Creek, Peter Island, Virgin Gorda Yacht Harbour and Leverick Bay. Sol is a committed supporter of community initiatives including VISAR, the BVI Spring Regatta and Sailing Festival, the Leverick Bay Poker Run, the Green VI Glass Studio, the Family Support Network and is a partner of the BVI Athletics Association and the Royal BVI Yacht Club.

Photo Caption: Henry Kettle (R), manager, Botanic Station  recognised by Deborah Benjamin, country manager, Sol Petroleum for achieving Sol Excellence.